PWD Service Return Policy
Customers wanting to return product must first obtain a Return Goods Authorization (RGA) number. All returns must be approved in advance, and PWD Service reserves the right to refuse returns on products that have been installed, modified, or used in any way.
We do not accept any returns on any products after thirty days [30] from delivery. Refunds are processed twice a month, usually near the 15th and the 30th.
Replacement mechanical parts and hardware will be returned for store credit only. Door handle sets removed from original packaging are not returnable. Store credit will be issued in the form of a unique coupon code redeemable on future orders through the web store. The value of the coupon code will be for the total purchase price of returned items, minus a 20% handling / restocking charge. Return shipping costs for customer ordered products- on the web store- are the responsibility of the customer and are not refunded.
Window Sash and other custom / special ordered products requiring PWD Service Order Consent Form submission may only be returned for the following reason: manufacturing defects. Damage due to customer handling after commercial carrier delivery, incorrect storage or untimely/ incomplete wood finish work are not defects. Any product deemed to be be defective may be replaced with item of equivalent specifications and value.
Products damaged as the result of commercial carrier shipping or paid delivery service will need to be reported to PWD Service as soon as possible. PWD Service is NOT responsible for damage to product after commercial carrier delivery contracted by PWD Service is accepted by the customer. PWD Service will replace the damaged items in a timely manner dependent upon product availability and inspection. We may request that damaged items and packaging be returned. All product packaging must be preserved for inspection by agents of the commercial carrier in order to initiate a claim with PWD Service. Failure to do this may result in credit not being given for shipping damage.
If you need to make a return - Please call (412) 380-4334 to speak with a customer service representative.